Refund policy
Returns, Refunds & Cancellations Policy
At Gipawnchy, we want you and your dog to feel good about everything you order. If something doesn't fit or work out, returning it should be the easy part. Please review this policy before placing an order. By purchasing from our website, you agree to the terms outlined below.
1. Return Period
Eligible items may be returned within 30 days of delivery, subject to the conditions below.
2. Conditions for Returns
An item is eligible for return if:
- It is unworn, unwashed and in its original condition
- It shows no signs of wear, damage, pet hair, odour, stains, or chew marks
- It is returned with all original packaging, accessories, tags, and documentation
- The request is submitted within 30 days of delivery
- The return has been approved by our customer care team first
Trying a garment on your dog to check the size and fit is fine — the same way you would in a store. Opening the packaging does not void your return. Letting your dog wear the item out, sleep in it, or chew on it does, because we cannot resell it afterwards.
Please measure your dog and check the size chart on each product page before ordering. If you are between sizes, we recommend sizing up.
3. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery so we can review and resolve it as quickly as possible.
To submit a report, please email team@gipawnchy.com with:
- Your order number
- Clear photos of the item and the original packaging
- A short description of the issue
Eligible claims submitted within this timeframe may qualify for a replacement, partial refund, store credit, or another appropriate resolution, depending on the circumstances and the evidence provided. In these cases Gipawnchy covers return shipping.
Claims submitted more than 14 days after delivery may no longer qualify for a free replacement or refund.
4. Items Excluded from Returns
We cannot accept returns for:
- Items that show visible signs of wear, washing, pet hair, odour, stains, or chew damage
- Personalized or custom-made products (embroidered names, custom-printed apparel, made-to-order items)
- Gift cards
- Items damaged by improper use, improper washing or storage, or by contact with water or chemicals
- Certain items that cannot be returned for hygiene reasons — these are clearly marked as non-returnable on the product page before you buy
5. Return Shipping
All returns must be sent to the return address our customer care team provides after your return is approved. Returns sent to any other address, or sent without prior approval, cannot be processed.
Defective, damaged, or incorrect items: Gipawnchy covers return shipping.
Change-of-mind returns (preference, sizing, or no longer needed): the customer is responsible for return shipping costs and for using a trackable shipping method. Original shipping fees are non-refundable.
Gipawnchy is not responsible for return parcels that are delayed, lost in transit, or rejected due to incorrect shipping methods. We recommend keeping your proof of postage and tracking number.
6. Restocking Fee
We do not charge restocking fees. You will never be penalized with hidden return handling charges on an approved return.
7. How to Start a Return
To request a return, please email team@gipawnchy.com with:
- Your order number
- The item(s) you wish to return
- The reason for return
- Clear photos (required for damaged or defective items)
- Your full name and shipping address
You will receive return instructions within 1–2 business days (Monday–Friday). Then:
- Prepare the package — pack the item securely in its original packaging with all tags and included components.
- Ship the item — follow the instructions in your return authorization email and drop the package at the designated carrier location.
8. Exchanges
Need a different size, colour, or style? We're happy to help. Email team@gipawnchy.com and we'll assist with an exchange as quickly as possible, subject to the same conditions and timeframe as returns above.
9. Order Cancellations
Orders may be cancelled within 30 minutes of purchase.
Once processing has begun, cancellation requests are no longer guaranteed and may be refused depending on the status of the order. After delivery, a return may be requested in accordance with this policy.
We do not charge a cancellation fee.
10. Refunds
Once your return has been received and inspected:
- Our team checks that the item meets the return conditions above
- You will be notified of the outcome
- Approved refunds are issued to the original payment method
- Please allow 7 business days for the refund to be finalized by your bank or payment provider
Original shipping costs are non-refundable. Optional shipping protection selected at checkout is non-refundable.
11. Store Credit
In certain cases, store credit may be offered at our discretion. Store credit is non-refundable and can only be issued once per order.
12. Failed Delivery or Incorrect Address
If an order is returned to us because the address provided at checkout was incomplete or incorrect, we may:
- Arrange a redelivery once the parcel arrives back at our warehouse and the correct address is confirmed, or
- Offer store credit as a gesture of goodwill, depending on the condition of the returned items
Redelivery shipping costs may be charged to the customer. If the returned items are not in their original condition, a reduction in value may apply.
13. Policy Updates
Gipawnchy reserves the right to update or modify this policy at any time. Changes take effect immediately upon publication on our website.
Contact Details
Questions?
Visit our FAQs page or contact our customer service.
Store Name: Gipawnchy
Address: 10021 12th Ave SE, Everett, Washington 98208-4817, United States
Email: team@gipawnchy.com
Phone: +1 774-393-3031
Customer Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM (PST)
We aim to respond to all inquiries within 1–2 business days.