FAQ
Welcome to the Gipawnchy FAQ
We're here to make dressing your dog as smooth and stress-free as possible. Below you'll find answers to our most common questions. If you need further assistance, our support team is always happy to help.
1. How do I choose the right size for my dog?
Every product page has a size chart. Measure your dog's neck circumference, chest girth (the widest part behind the front legs), and back length (base of neck to base of tail), then match the measurements to the chart. If your dog is between sizes, we recommend sizing up. Breed and weight are only a rough guide — measurements are what count.
2. How long does delivery take?
Order processing takes 1–2 business days (Monday–Friday). Once shipped, transit takes 7–10 business days, so the estimated total delivery time is 8–12 business days from the date you place your order, anywhere in the U.S.
These are estimates and may be affected by carrier delays, holidays, or weather. See our Shipping Policy for details.
3. Where do orders ship from?
All orders are packed and shipped from our facility in Everett, Washington, and delivered within the U.S. by carriers such as USPS, UPS, and FedEx.
4. Do you offer free shipping?
Yes. All U.S. orders qualify for free standard shipping, with no minimum purchase required.
5. What if my item arrives damaged or defective?
If your order arrives damaged, defective, or incorrect, we'll send a replacement or issue a refund at no additional cost. Please contact us within 14 days of delivery with a photo of the issue. See our Return Policy.
6. What is your return policy?
We offer a 30-day return window on eligible items from the date of delivery. Items must be unworn, unwashed, and free of pet hair, with tags attached. Trying an outfit on to check the fit is fine. Complete details are on our Return Policy page.
7. What if the size doesn't fit?
No problem. Email us with your order number and the size you need, and we'll arrange an exchange, subject to the same conditions as returns. Change-of-size returns are shipped back at the customer's cost.
8. When will my refund be issued?
Once your return is received and inspected, refunds are typically processed within 7 business days. Timing may vary depending on your bank or payment provider.
9. How can I track my order?
Once your order ships, you'll receive a tracking number by email. Tracking may take 2–4 business days to show its first update after dispatch. You can also track your order through our Order Tracking page.
10. Do you ship internationally?
Not at the moment. Gipawnchy currently ships to the United States only, including Alaska, Hawaii, and U.S. territories. Checkout will not accept a shipping address outside the U.S.
11. How should I wash the clothes?
Most of our pieces are machine-washable on a cold, gentle cycle inside a laundry bag. Lay flat or hang to dry — avoid the tumble dryer to protect the fabric and fit. Always check the care label on the specific item.
12. Do you have a physical retail store?
No. Gipawnchy operates exclusively online.
13. Do you accept bulk or wholesale orders?
Yes. Please contact our support team for pricing and availability.
Contact Information
Store Name: Gipawnchy
Address: 10021 12th Ave SE, Everett, Washington 98208-4817, United States
Email: team@gipawnchy.com
Phone: +1 774-393-3031
Customer Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM (PST)
We aim to respond to all inquiries within 1–2 business days.